Return & Refund Policy

Please review product descriptions and images carefully before placing your order.

Custom-made and made-to-order artwork is not eligible for return or exchange.

Jewelry items are final sale and are not eligible for return or exchange.

Essential oils, absolutes, cosmetic products, and other personal-care products cannot be returned once opened or unsealed.

If Flora Aromatics makes an error with your order — for example, if you receive the wrong product or an incorrect quantity — please contact us within 7 calendar days of delivery.

We will review the situation and work with you to resolve the issue as quickly and fairly as possible.

Claims submitted after this 7-day period may not be eligible for review.

Our priority is to make sure our customers receive the products they ordered and have a positive experience with Flora Aromatics.

This policy applies except where otherwise required by applicable law.