Shipping Policy
Payment and Shipping
Shipping
Information
Free
shipping
You may get Free Shipping if your order total is over $150 and
shipping weight is not exceeding 50 lbs*. Free Shipping applies only to
continental US states, residential addresses, and Ground/Standard shipping
method. Free Shipping cannot be combined with Coupon Discount.
* Free Shipping option cannot be used on orders containing
perishable items. During hot season (May 1 - Sep 30) orders containing
perishable items must be shipped with EXPRESS service (Second Day/Overnight).
Free Shipping cannot be used for Express shipping methods.
Order
processing and shipping
- Orders
are processed within 1-3 business days.
- We
use UPS, FedEx, and USPS shipping carriers depending on the destination
and products that were ordered. We recommend choosing 2nd Day
or Overnight service for perishable items that require a certain
temperature while in transit. Orders are shipped Monday through Friday.
Orders that have estimated shipping time of more than 3 business days are
shipped Monday through Wednesday because we don’t want packages to be kept
in shipping carriers facilities during weekends. Orders placed after 12 pm
will begin processing the next business day.
- If
an item happens to be out of stock during processing, you will be
contacted for a replacement as soon as possible via e-mail or phone. In
case when the missing items make up less than 10% of the order, it will be
shipped without the missing items and a refund for them will be issued.
- We
deliver to all addresses, including P.O. Box and APO.
- International
packages are sent with USPS only. The estimated shipping cost can be found
on USPS postal calculator. http://postcalc.usps.com/
- Estimated
transit time for UPS and FedEx can be found on the following map.
Nevertheless, Ground shipping may take up to 6 business days regardless of
destination. Weather conditions, holidays, and other unforeseen
circumstances may increase transit time.
- Depending
on the chosen method delivery may take 1-7 working days. A tracking number
will be sent to your registered email address once your package is
shipped. Funds are only withdrawn from your payment source once your
package is shipped.
Placing
and receiving an order
- Please
be careful when entering shipping address. We don’t take responsibility
for incorrect or incomplete addresses, we do not issue refunds for the
shipping cost and a restocking fee up to 20% of the total cost may be
applied.
- When
received, please check if the package is intact. If it is damaged, please
take pictures and send them to the shipping carrier for further
investigation.
- All
claims regarding your order must be submitted via e-mail within 24 hours
upon receiving the package.
- We
try to do our best to assure delivery on time; however, we don’t take
responsibility for shipping carrier delays due to weather conditions or
extraordinary circumstances.
- You
may check the status of an order in your account on the website. Depending
on the shipping service, the tracking number might not be available within
24 hours.
- You
will receive e-mail notifications when the order is placed, and when it is
shipped out.
Payment
We accept credit cards VISA, MasterCard, Amex, Discover . You can pay for your order directly on the website. Payments
and withdrawals occur after your order is completed and ready for submission.
- We
accept VISA, MasterCard, American Express, Discover
- You
may use Bonus Points you have previously earned on our website.
- Since
you are charged only for products that were sent to you, the total charged
when the order is shipped may differ from the one at checkout.
- In
case some of the items are missing, the total will decrease, and the money
will be returned to you.